Welcome to DailyNeedDelivery.com! We strive to provide our customers with the best possible shopping experience. However, we understand that there may be times when you need to return a product. Our return policy is designed to be simple, fair, and in favor of ensuring customer satisfaction while protecting our business interests.
1. Eligibility for Returns
- Time Frame: Returns must be initiated within 5 days from the date of delivery. After this period, we will not accept returns or provide refunds.
- Condition of Products: Products must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact. Products that show signs of use, or damage, or are missing original packaging will not be eligible for return.
- Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include:
- Perishable goods such as food items, fresh produce, and dairy products.
- Health and personal care items.
- Products marked as “Final Sale” or “Non-Returnable” on the product page.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email at support@dailyneeddelivery.com or call us at +91-7832034087 within 7 days of receiving your order. Provide your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Our customer service team will review your request and, if eligible, will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
- Packaging the Return: Carefully pack the product in its original packaging, along with the original invoice and the Return Authorization Number (RAN) clearly mentioned on the package. Ensure the product is securely packed to prevent damage during transit.
- Shipping the Return: You are responsible for the cost of returning the product unless the return is due to an error on our part (e.g., incorrect or damaged product). We recommend using a trackable shipping method to ensure your return is received by us.
- Return Processing: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund or exchange as per your request.
3. Refunds
- Refund Method: Refunds will be issued to the original payment method used during the purchase. If the payment was made using a credit card or debit card, please allow 5-7 business days for the refund to reflect in your account.
- Refund Amount: The refund amount will include the cost of the returned product(s) minus any applicable shipping charges, unless the return is due to an error on our part.
- Non-Refundable Charges: Any shipping fees, handling charges, and gift wrapping fees are non-refundable unless the return is due to our error.
4. Exchanges
- Exchange Requests: If you wish to exchange a product, please follow the same steps as outlined in the return process. Specify the product you would like to receive in exchange. If the requested product is available and the original product meets the return criteria, we will process the exchange.
- Shipping Costs for Exchanges: The customer is responsible for any shipping costs associated with the exchange, unless the exchange is due to an error on our part.
5. Damaged or Defective Products
- Reporting Damages or Defects: If you receive a damaged or defective product, please contact our customer service team within 24 hours of receiving the product. Provide your order number, a description of the issue, and photographs of the damaged or defective product.
- Replacement or Refund: Upon verification, we will either replace the damaged or defective product or issue a full refund, including any applicable shipping charges.
6. Return Policy for Bulk Orders
- Bulk Order Returns: For bulk orders, returns are handled on a case-by-case basis. Please contact our customer service team to discuss your return options. Additional terms and conditions may apply.
7. Cancellations
- Order Cancellations: Orders can be canceled if they have not yet been processed for shipping. To cancel an order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled, and our return policy will apply.
8. Disputes and Resolutions
- Dispute Resolution: In the event of any disputes regarding returns, refunds, or exchanges, our customer service team will work with you to reach a fair resolution. We reserve the right to make the final decision on all returns and refunds.
9. Contact Information
For any questions or concerns regarding our return policy, please feel free to contact us:
10. Policy Updates
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.
Thank you for shopping with DailyNeedDelivery.com! We are committed to providing you with a hassle-free shopping experience and appreciate your understanding of our return policy.
